Mental Health Center Provides Access and Revises Policies and Procedures
Mental Health Center Provides Access and Revises Policies and Procedures
Covered Entity: Mental Health Center
Issue: Access, Restrictions
The complainant alleged that a mental health center (the "Center")
refused to provide her with a copy of her medical record, including
psychotherapy notes. OCR’s investigation revealed that the Center
provided the complainant with an opportunity to review her medical
record, including the psychotherapy notes, with her therapist, but the
Center did not provide her with a copy of her records. The Privacy Rule
requires covered entities to provide individuals with access to their
medical records; however, the Privacy Rule exempts psychotherapy notes
from this requirement. Although the Center gave the complainant the
opportunity to review her medical record, this did not negate the
Center’s obligation to provide the complainant with a copy of her
records. Among other corrective action taken, the Center provided the
complainant with a copy of her medical record and revised its policies
and procedures to ensure that it provides timely access to all
individuals.
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| Mental Health Center Corrects Process for Providing Notice of Privacy Practices Covered Entity: Outpatient Facility Issue: Notice A mental health center did not provide a notice of privacy practices (notice) to a father or his minor daughter, a patient at the center. In response to OCR’s investigation, the mental health center acknowledged that it had not provided the complainant and his daughter with a notice prior to her mental health evaluation. To resolve this matter, the mental health center revised its intake assessment policy and procedures to specify that the notice will be provided and the clinician will attempt to ...read more |
| Private Practice Revises Access Procedure to Provide Access Despite an Outstanding Balance Covered Entity: Private Practice Issue: Access A complainant alleged that a private practice physician denied her access to her medical records, because the complainant had an outstanding balance for services the physician had provided. During OCR’s investigation, the physician confirmed that the complainant was not given access to her medical record because of the outstanding balance. OCR provided technical assistance to the physician, explaining that, in general, the Privacy Rule requires that a covered entity provide an individual access to their medical record within 30 days of ...read more |
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